ChatNT

Tourism NT

Brand | Digital | Influencer Marketing

When Australians decide where to spend their summer holidays, the Northern Territory often slips under the radar, with concerns of its tropical wet weather. 

Instead of shying away from this, we embraced it. We leveraged one of the biggest trends of 2023, AI and ChatGPT, to create a campaign that combined NT's unique charm with the cutting-edge technology of AI to craft an experience that redefined summer travel in the NT. 

THE CHALLENGE

The primary challenge was overcoming the widespread belief that NT's summer is undesirable for travel due to the rainy season, and instead positioning it as the perfect time to visit.

THE STRATEGY

We wanted to show Australians that the 'low season' in Summer, was the perfect time to visit. Less crowds, affordable deals, and a summer experience like no other in the country. 

With the buzz around ChatGPT and the potential of AI at an all time high, we launched our own branded AI travel planning tool - ChatNT, powered by GPT-3.5 technology.

Leveraging the star power of Abbie Chatfield as our Chief Sensory Officer, ChatNT engaged users by offering travel advice in Abbie's voice, showcasing how NT's summer is different in every sense.

THE EXECUTION

The campaign integrated cutting-edge AI technology, engaging talent, and a robust social media strategy to amplify reach. Key tactics included launching ChatNT on a dedicated landing page, using Abbie Chatfield's persona across digital platforms and securing significant earned media coverage.

THE OUTCOME

ChatNT generated more than 1000 conversations within the first 72 hours and contributed to a 72% increase in time spent on the campaign webpage. Over the four months, the campaign secured 213 pieces of coverage, reaching a cumulative audience of 123 million with exceptionally strong sentiment and retention.

 It also achieved significant broadcast success, with key coverage in leading outlets including Stellar Magazine, News.com.au, The Project, as well as a slew of travel, lifestyle and tech coverage.

213

Pieces of coverage

123M

Cumulative reach

45%

Increase in followers of @NTAustralia on Instagram

AWARDS

PR Awards Asia Pacific 2024

GOLD - Best Use of Virtual Platforms - B2C

In2sabre APAC

GOLD - Best Influencer Program Endorsed (Paid)

PR Awards Asia Pacific 2024

SILVER - Experiential PR

Mumbrella CommsCon 2024

Shortlisted - Best Social Media or Digitally Led Campaign

APAC Sabre

Shortlisted - Media Relations: Product (Consumer Media)

APAC Sabre

Shortlisted - Digital and Social Media: Influencer Marketing

APAC Sabre

Shortlisted - Non-Corporate: Government Agencies

Diamond Sabre APAC

Shortlisted - Superior Achievement in Brand Building

In2sabre APAC

Certificate of Excellence - Brand Digital Platform

In2sabre APAC

Certificate of Excellence - Digital Video